Emerald has a background in direct-service and macro social work and most recently worked for a seed-funded tech startup, specializing in end-to-end customer experience and managing app production training and operations. She previously worked as a trainer for a non-profit’s national learning network, focusing on building implementation capacity for an executive functioning-informed coaching model. Emerald received her Bachelor of Social Work from the University of Texas at Austin and her MSW with an emphasis on program evaluation from the University of Michigan’s School of Social Work.